Before requesting a return
Please contact Bangash Traders before sending an item back. A return should not be shipped until the team has reviewed the request and provided the appropriate next step.
Return eligibility depends on the product, the reason for the request, the item condition, and whether the item can reasonably be accepted back for resale or inspection.
Items may be eligible when
- check_circleThe wrong item was supplied.
- check_circleThe item arrived damaged or materially defective.
- check_circleThe item is unused, complete, and in its original condition where a change-of-mind return is accepted.
- check_circleThe request is supported by the order information and any photos reasonably needed to review the issue.
Items may not be eligible when
- check_circleThe product has been used, altered, damaged after delivery, or is incomplete.
- check_circlePackaging or seals have been opened where opening the item affects safety, hygiene, freshness, or resale suitability.
- check_circleThe item was specially sourced, customized, or supplied on a special-order basis unless it is defective or incorrect.
- check_circleThe request cannot reasonably be verified from the available order information.
Damaged or incorrect orders
Contact us promptly after delivery with your order details and clear photos of the item and packaging. This helps us assess whether a replacement, return, refund, or another practical resolution is appropriate.
Refunds
Approved refunds are processed after the relevant return or issue has been reviewed. The refund method and processing time can depend on how the order was paid and any third-party payment or banking timelines.
Delivery or return-shipping costs may be handled differently depending on whether the return is due to an incorrect or defective item, a delivery issue, or a customer-requested change.
Order cancellation
If you need to cancel an order, contact us as soon as possible. We will try to help, but cancellation cannot be guaranteed after processing or dispatch has started.